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Common Questions

Why travel with Dipaways?

You deserve an incredible experience and we’re known for creating them. We’re a premium travel brand with high standards and responsible values. We care about the even smallest details. We’re happy when you’re happy.

What’s included?

Finally. You found someone to cater to your needs and do everything for you. Well, for your travels at least.

Simply book your flight and relax. Our trips include beautiful luxury accommodations, carefully-selected and exclusive activities, authentic meals prepped by locals, private ground transportation (including airport transfers), along with a knowledgeable trip host and professional photographer.

Note that flights are not included. Including international airfare in our simple pricing gets tricky with travelers from all around the world. Thankfully, our trips include everything else. We like using Google Flights and Momondo to see available flight options.

What are the benefits?

The benefits are endless!

A trip with Dipaways goes far beyond an amazing getaway. Together we’ll share a one-of-a-kind experience that leads to a beautiful transformation. You’ll leave feeling happier and ready for what’s next in your life. You know, as if you took a “dip away” from everything and returned a better version of yourself.

You’ll also appreciate that your trip directly benefits others. Every trip supports local and often underserved communities. We partner with entrepreneurs, small businesses, and artists in countries that often depend on our business.

What are the groups like?

Our group trips have a magical way of attracting fun, diverse, and overall amazing people. Seriously, it baffles us at times. If you’re 21 or older, friendly, and have an adventurous spirit, this is the trip for you.

You can expect about 15 travelers or less on group trips. This intimate size helps maintain the quality of our trips and allows space for deeper connections.

Private trips are open to solo travelers and groups of up to 30 travelers.

How are the accommodations?

We get it. It’s your vacation and you want to love your accommodations. We’re the same way.

That’s why our trip includes beautiful and meticulously-selected luxury accommodations. Depending on the destination, we may stay in a boutique hotel, local resort, or private villas. Travelers on our group trips can find the exact property in their ‘Final Trip Details’ document, which is sent closer to your departure date.

Group trips include shared rooms for solo travelers, shared rooms for friends or couples, or private single rooms upgrades. You can select your rooming preferences during booking.

What are the activities like?

Our trips are the perfect blend of adventure and relaxation. Activities can range from super easy to medium. Refer to any specific trip for itinerary samples and remember that you can opt-out of any activity.

What if I can’t swim?

Our trips are typically hosted in destinations near water. However, non-swimmers travel with us and have a great time! If you can’t swim or don’t feel comfortable in the water simply let your trip host know. No worries at all.

Will I have free time?

Ultimately, it’s your trip. We want you to experience the destination at your pace. That’s why there’s a perfect mix of planned activities and free time. Your trip host and our local partners can offer suggestions for your free time.

How do payments work?

You have two payment options.

Automatic monthly payments or paying in full. For monthly payments, a non-refundable deposit is required for the first payment. You can always update your details and change payment dates securely via our website.

See more about payments in our Booking Terms.

Worry-free cancellation terms

No matter what happens, we’ve got you covered!

If we have to cancel your trip for any reason within our control, you’ll receive a full refund or full trip credit. Any cancellation by us and outside of our control (see full Booking Terms terms) entitles you to a trip credit or refund minus any unrecoverable costs.

If you need to cancel your booking, simply get in touch. A refund or trip credit will be issued (minus the non-refundable deposit) for cancellations within 24 hours of booking. After 24 hours, you’ll receive a trip credit minus any unrecoverable costs. We encourage all of our travelers to add trip cancellation coverage after booking.

See more on cancellations in our Booking Terms.

Is travel insurance required?

We’re always ready for a good time but we take your health and safety seriously.

All travelers are required to have comprehensive travel insurance, which provides health and cancellation coverage. We also strongly encourage our travelers to add “Cancel for Any Reason” insurance. We want to make sure you’re covered for any unlikely health issues or changes that may arise. AIG Travel Guard and World Nomads are two providers we use at Dipaways.

See more about insurance in our Booking Terms.

What about health and safety?

You’re in good hands. Sanitized, of course.

Dipaways has received the World Travel and Tourism Council’s Safe Travels stamp, which gives you added peace of mind knowing that our health and safety plan is aligned with WTTC’s Safe Travels Protocols.

We closely monitor all guidelines and communications from the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), along with regional and national health authorities.

We’ve also enhanced our sanitation requirements and quality checks for all trips. All local partners are required to provide health and safety plans, and we’re assisting with resources to ensure it. Your trip host will also readily have disinfectants available.

In other words, we’ve got you.

Where can I find trip reviews?

We can speak highly of our trips but what matters is what our travelers say. You can view trip reviews here or on our Facebook page.

Can I come solo?

Most definitely! A majority of the travelers on our group trips come solo. Our trips are the perfect opportunity to connect with a group of like-minded travelers and make new and lasting friendships.

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